The Building Your Customer Service Toolkit Workshop is currently full.
Due to high demand, a second session has been added.

All registrations submitted January 30 – February 18 will be enrolled in the new session on February 18 from 8:30 AM – 12:30 PM.

If you have any questions, please contact Ashley Still at astill@dodgedev.org or 620-371-3871. Thank you!

Join us for a training that provides practical tools and techniques to navigate today’s customer service challenges with confidence. Participants are encouraged to bring their own experiences as we work together through real-world scenarios and interactive learning to elevate communication, empathy, problem-solving, and service recovery skills—empowering individuals and teams to deliver consistent, high-quality customer experiences.

Facilitator: Dr. Stacey Smith, Chair, Department of Applied Business Studies

Dr. Smith is a Professor and Director of the Tourism and Hospitality Management Program at Fort Hays State University. Her industry experience includes work with various hotels in the rooms division, as well as roles with convention and visitors bureaus focused on event planning. During her time in the lodging industry, she also gained exposure to food service operations and meeting planning. Dr. Smith has delivered numerous presentations and published extensively in the field of tourism and hospitality. Her primary research interest centers on customer service excellence in the hospitality industry, with applications across a wide range of industries. She also conducts research in lodging, meetings and events, tourism pedagogy, and crisis preparedness.

Location: University/Training Center

236 San Jose Dr.

Dodge City, KS

Use the Northeast entrance. We share a parking lot with the YMCA; look for the Milburn Stone Theatre sign.

DCFCDC and Main Street Members: $150

Non-Members: $175

Invoices will be sent within 2 business days. Refunds will not be issued.